Return Policy

At Lemnyl, we strive to provide high-quality essential oils and related products. If you are not completely satisfied with your purchase, we are here to help. Please read our return policy carefully to understand how to process a return.

1. Eligibility for Returns

You may return an item if:

  • It is unused, unopened, and in its original packaging.

  • It is returned within 10 days of the purchase date.

  • You have proof of purchase (receipt or order confirmation).

Products that are opened, used, or not in their original condition may not be eligible for a return or refund.

2. Non-Returnable Items

The following items are not eligible for return:

  • Products marked as final sale or non-returnable.

  • Gift cards.

  • Custom or personalized products.

3. How to Initiate a Return

To start a return, please:

  1. Contact our customer support team at [Insert Contact Email] with your order details.

  2. Wait for our team to provide a return authorization and instructions.

  3. Ship the item back to us using the address provided in the return instructions. Ensure the product is securely packed to prevent damage during transit.

4. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product).

  • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

5. Refunds

Once we receive your return, we will inspect it to ensure it meets the eligibility criteria. If approved, we will process your refund:

  • Refunds will be issued to the original payment method within 10 business days of approval.

  • Original shipping costs are non-refundable.

If your return is rejected, we will notify you and arrange to send the item back to you (at your expense).

6. Exchanges

We only replace items if they are defective or damaged. To request an exchange, contact us at [email protected].

7. Damaged or Defective Items

If you receive a damaged or defective product, please notify us within 10 days of receiving your order. Provide photos and a description of the issue so we can assist you promptly.

8. Contact Us

For any questions or concerns about our return policy, please contact us at:

Lemnyl:
Email: [[email protected]]
Address: [Nahan Road, Paonta Sahib, India, Himachal Pradesh, 173025]
Phone: [+91 92660 25077]